Message from the Director General

Welcome to the 2017 UPU World CEO Forum in Moscow!

Last year in Paris, at our first World CEO Forum, over 50 CEOs from all over the world met to reflect on the future of the postal sector. The Forum brought together prestigious speakers and participants from Posts, academia and beyond. They delved into a number of crucial topics for the industry, such as the profitability of e-commerce, the relationship between Posts and e-retailers, opportunities for postal financial services in the digital era, and the transformational role of big data for postal operators.

Under the title “Leading multidimensional growth: the hows and whys of postal strategy”, this year’s Forum will pick up the conversation from where we left off last year. Over two days, we will again listen to our industry leaders as they share their experiences and vision for the Post of the future.

We will begin the Forum by reflecting on the issues that Posts need to focus on in this fast-changing world. Then we will move into a discussion on the needs of customers and governments: two critical stakeholders for Posts. And we will close day one by evaluating the degree to which the expectations of our stakeholders are being met.  

On day two, we will start considering the avenues of change, seeing how any shortcomings of Posts can be overcome. This will prepare the ground for a final discussion on effective business models that could be adopted in order to bridge the delivery divide.

Despite the packed programme, there will of course be plenty of time for you to benchmark and network with your peers from all over the world; indeed, this is one of the key objectives of these Forums.

As the intergovernmental organization responsible for the postal sector, the UPU strives to provide such platforms whenever they help fulfil the organization’s mission, as expressed in the Istanbul World Postal Strategy, which is to ensure that “the postal sector is seen as an enabler of inclusive development and an essential component of the global economy”.

The UPU is pleased to continue providing these Forums as a platform to consider and share ideas on the best ways to position the postal business as a key contributor to bettering the lives of the world’s citizens. At the end of the sessions, we will ask you to provide us with your feedback and suggestions; this is important, as it will help us make these events more valuable to you in future.

Finally, and very importantly, I wish to thank Russian Post most sincerely for partnering with the UPU to host this year’s Forum. They have contributed enormously to its success through facilitation in various areas, including sponsorship and hospitality.

Thank you for joining us for this event. I wish you fruitful and stimulating discussions and interactions. 

Bishar A. Hussein