"Postal digital dividends: A new portfolio, better performance or a redefined mission?"

Tuesday, 8 May 2018

19.00 Executive dinner hosted by Turkish Post


Wednesday, 9 May 2018

8.00 - 8.45 Registration

9.00 - 10.30 Opening ceremony

10.30 - 11.00 Group photograph

11.00 - 11.30 Networking break

11.30 - 12.30 Panel 1: Taking stock: 2017 CEO Forum in perspective

The 2017 edition of the UPU World CEO Forum was held in Moscow, Russia, from 17 to 19 September. Under the title “Leading multidimensional growth: the hows and whys of postal strategy”, the event was focused on the strategy development process. In this first panel of the 2018 edition, panellists will pick up the conversation where it was left off, taking stock of previous years’ key findings and paving the way for the ensuing discussions. 

12.30 - 13.30 Lunch hosted by Turkish Post


13.30 - 15.00 Panel 2: Global perspectives: Elusive growth despite improved environment  

The world economy is expanding strongly once again. Digitalization is also progressing, transforming consumer behaviours and production systems. Yet, postal revenues are underperforming GDP despite expanding traffic in some segments. This postal decoupling is exacerbated by pressures on national infrastructures and persisting gaps in postal development. Panellists will reflect on the reasons why some sectors are not reaping all potential benefits from the unusually bright economic environment and pervasive digitalization.

15.00 - 15.15 Networking break

15.15 - 16.30 Panel 3: Getting the right balance: What would be the ideal postal portfolio today? 

In the past, the postal sector was almost entirely about letters. With digitalization, it became more and more about parcels. What is the fate of postal financial services, which have been on offer for a long time? And what about other types of revenue streams, such as e-government, digital lockers or even the sale of commercial data? Panellists will share their views on what they believe is the right balance between these different segments in the postal portfolio. 

16.30 - 16.45 Networking break

16.45 - 18.00 Panel 4: Customer pressure: how to be the provider of fast, predictable and secure transactions to up the logistics supply chain

In the age of pervasive digitalization, changes in consumer behaviour have already considerably raised the bar for performance. Whether in the delivery of parcels or in the processing of remittances, customers want fast, predictable and secure transactions. Can the Posts do it? Can they do it alone? Can they build the right international, vertical and horizontal links in the value chain? Panellists will evaluate Posts’ weaknesses and strengths in providing the services that customers are expecting and examine potential partnerships.

19.00 Dinner hosted by Turkish Post


Thursday, 10 May 2018

9.00 - 10.00 Panel 5: Redefining USO: Sharing the burden 

Postal corporations are growing more and more diverse. While some have retained (and continue to stress) their public service mission, others have almost become fully-fledged commercial companies. While some are decreasing their network of branches to reduce fixed costs, others have chosen to maintain it to preserve their national footprint or their bonds with local populations. What does this mean for the universal service obligation? Should it be operator-based or license-based? Panellists will share experiences on the different models and strategic decisions that explain the public service role of postal operators in the 21th century.

10.00 - 10.30 Networking break

10.30 - 12.00 Panel 6: Closing session

What key messages have CEOs retained from the 2018 CEO Forum? Panellists will provide their answers to each of the questions raised in the previous panels and will put these takeaways into perspective, with a view to communicating a joint message from the CEO community to the Ministerial Conference in Addis Ababa, Ethiopia.

12.00 - 12.30 Closing ceremony

12.30 - 13.30 Press Conference (invitees only)

By invitation only. Other participants are requested to proceed to the lunch.

12.30 - 15:00 Lunch hosted by Turkish Post

15.00 Excursion organized by Turkish Post