"Postal digital dividends: A new portfolio, better performance or a redefined mission?"

Tuesday, 8 May 2018

19.00 Executive dinner hosted by Turkish Post

Neuchatel Ballroom, Swissotel The Bosphorus 


Wednesday, 9 May 2018

8.00 - 9.45 Registration

10.00 - 10.30 Opening ceremony


  • Mr Bishar A. Hussein, Director General, UPU 
  • Mr Kenan Bozgeyik, Chairman of the Board and Director General, Turkish Post 
  • Mr Ahmet Arslan, Minister of Transport, Maritime Affairs and Communications, Turkey 

10.30 - 11.00 Group photograph

11.00 - 11.30 Networking break

11.30 - 12.00 Panel 1: Taking stock: 2017 CEO Forum in perspective

The 2017 edition of the UPU World CEO Forum was held in Moscow, Russia, from 17 to 19 September. Under the title “Leading multidimensional growth: the hows and whys of postal strategy”, the event was focused on the strategy development process. In this first panel of the 2018 edition, panellists will pick up the conversation where it was left off, taking stock of previous years’ key findings and paving the way for the ensuing discussions. 


  • Mr Bishar A. Hussein, Director General, UPU 
  • Mr Nikolay Podguzov, CEO, Federal State Unitary Enterprise “Russian Post” 

12.00 - 12.30 Breakout session: Regional retrospective 2017

Secretary Generals of two major UPU Restricted Unions will share their views from the floor on the postal trends and developments in their regions in the year 2017. They will also examine key opportunities and challenges for 2018 and beyond.

CEOs from all regions are invited to take the floor to share their insights. 

12.30 - 13.30 Lunch hosted by Turkish Post

Swissotel The Bosphorus 


13.30 - 15.00 Panel 2: Global perspectives: Elusive growth despite improved environment  

The world economy is expanding strongly once again. Digitalization is also progressing, transforming consumer behaviours and production systems. Yet, postal revenues are underperforming GDP despite expanding traffic in some segments. This postal decoupling is exacerbated by pressures on national infrastructures and persisting gaps in postal development. Panellists will reflect on the reasons why some sectors are not reaping all potential benefits from the unusually bright economic environment and pervasive digitalization.


  • Mr Mohammed bin Abdulrahman Alabduljabbar, Acting President and CEO, Saudi Post
  • Mr Mark Barnes, Group CEO, South African Post Office
  • Mr Seong Ju KANG, President, Korea Post
  • Mr Himmet Karadag, Chairman of the Board, Istanbul Stock Exchange
  • Ms Irena Vojácková-Sollorano, UN Resident Coordinator and UNDP Resident Representative to the Republic of Turkey 

15.00 - 15.15 Networking break

15.15 - 16.30 Panel 3: Getting the right balance: What would be the ideal postal portfolio today? 

In the past, the postal sector was almost entirely about letters. With digitalization, it became more and more about parcels. What is the fate of postal financial services, which have been on offer for a long time? And what about other types of revenue streams, such as e-government, digital lockers or even the sale of commercial data? Panellists will share their views on what they believe is the right balance between these different segments in the postal portfolio. 


  • Mr Nabi Issa Coulibaly, Director General, SONAPOST
  • Mr Abdelkarim Dahmani, Director General, Algeria Post 
  • Mr Jean-Luc Delcroix, Director, Monaco Post 
  • Mr Joona Saluveer, Chairman of the Board and CEO, Omniva (Estonia) 

16.30 - 16.45 Networking break

16.45 - 18.00 Panel 4: Customer pressure: how to be the provider of fast, predictable and secure transactions to up the logistics supply chain

In the age of pervasive digitalization, changes in consumer behaviour have already considerably raised the bar for performance. Whether in the delivery of parcels or in the processing of remittances and payments, customers want fast, predictable and secure transactions. Can the Posts do it? Can they do it alone? Can they build the right international, vertical and horizontal links in the value chain? Panellists will evaluate Posts’ weaknesses and strengths in providing the services that customers are expecting and examine potential partnerships.


  • Mr Adebisi Adegbuyi, Postmaster General and CEO, Nigerian Postal Service (NIPOST)
  • Mr Levan Chikvaidze, Director General, Georgian Post 
  • Mr Khalil Daoud, CEO, LibanPost
  • Mr Ananta Narayan Nanda, Secretary (Posts) to the Government of India
  • Mr Benjamin Niyokindi, CEO, Burundi Post 

19.00 Dinner hosted by Turkish Post

Cruise on the Bosphorus, followed by dinner. Pick-up at 19.00 from Swissotel The Bosphorus 


Thursday, 10 May 2018

9.00 - 10.00 Panel 5: Redefining USO: Sharing the burden 

Postal corporations are growing more and more diverse. While some have retained (and continue to stress) their public service mission, others have almost become fully-fledged commercial companies. While some are decreasing their network of branches to reduce fixed costs, others have chosen to maintain it to preserve their national footprint or their bonds with local populations. What does this mean for the universal service obligation? Should it be operator-based or license-based? Panellists will share experiences on the different models and strategic decisions that explain the public service role of postal operators in the 21th century.


  • Mr Carel Camille Alexandre, Director General, Haiti Post
  • Mr Bahnan Ali Maidal, Director General, Djibouti Post
  • Ms Rubina Tayyab, Director General, Pakistan Post

10.00 - 10.30 Networking break

10.30 - 12.00 Panel 6: Closing session

What key messages have CEOs retained from the 2018 CEO Forum? Panellists will provide their answers to each of the questions raised in the previous panels and will put these takeaways into perspective, with a view to communicating a joint message from the CEO community to the Ministerial Strategy Conference in Addis Ababa, Ethiopia.


  • Mr Faleh Mohammed Al Naemi, Chairman and Managing Director, Qatar Post
  • Mr Khaled Lahham, Director General, Jordan Post Company 
  • Mr Adil Zembat, Deputy Director General, Turkish Post 

12.00 - 12.30 Closing ceremony


  • Mr Bishar A. Hussein, Director General, UPU 
  • Mr Kenan Bozgeyik, Chairman of the Board and Director General, Turkish Post 

12.30 - 15:00 Lunch hosted by Turkish Post

Swissotel The Bosphorus 

15.00 Excursion organized by Turkish Post

15:00 – Pick-up from Swissotel The Bosphorus

16:00 – Visit to Topkapi Palace, which served for more than four centuries as the imperial residence of the Ottoman household, including 24 Sultans in total. Aban- doned as the imperial residence in 1853, in 1924 it was converted into a museum. It now houses an extraordi- nary collection of imperial treasures, including priceless porcelain, jewels, an armoury, costumes, miniatures, calligraphy, and other precious objects and works of art.

17:30 – Proceed to Grand Bazaar, the most attractive and crowded shopping centre in the world, with its nearly 4,000 shops and stalls, selling mostly jewellery, artefacts, carpets and leather goods.

19:00 – Departure from Grand Bazaar to Swissotel The Bosphorus